Senior Manager, Sales Development

Overview

Lead ServiceTitan's core commercial outbound SDR front-line management team, shaping and executing SDR strategy and best practices to build out a top-performing sales development organization.

What you'll do

• Manage the core commercial SDR Managers on objectives and performance achievement
• Provide, equip, and implement manager best practices for consistent performance
• Own core commercial SDR team quota attainment
• Monitor lead processes and metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Report to the Director of Sales Development on operational and financial KPIs
• Motivate, incent, and recognize team members to encourage top performance
• Recruit, interview, and onboard new team members
• Conduct weekly 1:1s with each commercial core SDR Manager
• Work and partner closely with the extended XDR management team
• Help evaluate new technologies and programs to drive superior performance

What you'll need

• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset, comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies
• Proficiency with Salesforce.com
• Culture of accountability and ownership
• Direct experience as an XDR and/or robust knowledge of day-to-day workflows
• Outbound-specific cold-calling experience, not just handling inbound leads
• Track record of success managing a high-performing sales development team
• Strong understanding of outbound pipeline generation processes

Nice to have

• 2+ years of XDR management experience
• 1+ years of sales management experience
• Experience with Salesforce (SFDC) CRM, Nooks, and associated tech stack items

Details

• Location: US Remote
• Base salary range: Zone 1 $161,100 USD (CA, CT, DC, MD, MA, NJ, NY, VA, WA); Zone 2 $150,500 USD (all other US locations)
• Eligible for a variable commission plan, plus equity and benefits
• International compensation varies by location and is discussed during hiring