Manager, Site Reliability Engineer (Production Engineering)

Overview

Lead a team of Production Engineers responsible for the reliability, scalability, and operational excellence of Zscaler's global platform, driving an automation-first and reliability-focused engineering culture.

What you'll do

• Lead and grow a team of Production Engineers responsible for the reliability, availability, and scalability of large-scale production services
• Drive an automation-first culture by guiding the team to eliminate manual toil, improve workflows, and build resilient, self-healing tools and systems
• Implement and mature observability practices, including monitoring, alerting, SLIs/SLOs, and error budgets to improve service health and operational decision-making
• Lead high-severity incident response, strengthen response playbooks, and drive deep post-incident reviews that result in durable engineering improvements
• Partner with Engineering and cross-functional teams to conduct operability reviews and influence architecture and service design for scale, resilience, and maintainability

What you'll need

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 8+ years of experience managing reliability, scalability, and availability for large-scale production services
• 4+ years of people management experience leading engineering, SRE, or Production Engineering teams
• Strong technical background in production engineering, infrastructure, or site reliability, with proficiency in programming using Python, Go, or similar
• Strong foundation in networking protocols, Linux systems, and distributed architecture
• Experience leading high-stakes incident management in a 24/7 on-call environment and using structured operational practices to drive service maturity

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience driving reliability programs involving capacity engineering, disaster recovery, chaos engineering, and resilience testing
• Deep technical understanding of networking protocols, global routing, traffic tunneling, DNS at scale, and proxy architectures, with demonstrated success scaling high-performing engineering teams

Details

• Hybrid role based in Bangalore, India
• Reports to the VP, Site Reliability Engineering in the Engineering department
• 24/7 on-call environment