Marine and Insurance Claims Advisor

Overview

The Incident and Marine Insurance Claims Advisor acts as focal for Marine Insurance Claims (including H&M, P&I, Equipment and other related Marine Insurances) and manages incidents from an overall project management perspective, coordinating and documenting all relevant insurance claims activities.

What you'll do

• Act as focal for Marine Insurance Claims processes, supporting consistent and effective claims handling across the relevant portfolio.
• Drive the daily operation of assigned Marine Insurance Claims together with the wider Maersk claims team.
• Provide practical guidance on claims handling, policy response, coverage considerations and process requirements.
• Support correct classification, registration, allocation and ongoing management of Marine Insurance Claims.
• Ensure timely notification to insurers, P&I Clubs, brokers and other relevant external parties where required.
• Review claim facts, exposure, causation, policy considerations and documentation requirements.
• Support reserve setting, reserve reviews, claim updates and reporting in line with internal requirements.
• Coordinate with internal stakeholders to ensure that operational, legal and insurance aspects are aligned.
• Identify recovery opportunities and support recovery processes where relevant.
• Help maintain high-quality claims data, documentation and case records.
• Manage and coordinate assigned Major Incidents and Shipment Incidents from initial notification through stabilization, investigation and resolution.
• Undertake early assessment to identify potential operational, cargo, vessel, liability, insurance and legal exposures.
• Coordinate with relevant internal functions and external stakeholders to establish an appropriate incident response and claims strategy.
• Arrange and coordinate surveyors, experts, correspondents and external counsel where required.
• Support evidence preservation, investigations, surveys, documentation and fact gathering.
• Coordinate incident-related stakeholder communication and ensure timely escalation of significant developments.
• Support loss mitigation, recovery opportunities and appropriate allocation of incident-related costs.
• Participate in emergency response and provide out-of-hours support in accordance with the team's 24/7 incident response arrangements.
• Maintain appropriate case documentation, records and reporting throughout the lifecycle of the incident.
• Act as a key point of contact for assigned incidents and claims matters.
• Maintain effective relationships with internal business functions, insurers, clubs, brokers, surveyors, experts, correspondents and legal counsel, as applicable.
• Provide clear, timely and practical guidance to stakeholders throughout incident and claims handling.
• Promote effective collaboration across the integrated Insurance & Incident Management function.
• Contribute to continuous improvement of incident and claims processes, procedures and controls.
• Participate in GEMBA, knowledge-sharing and cross-training activities.
• Support development of broader incident and insurance capability across the team.
• Identify recurring issues, trends and opportunities for process improvement, loss prevention and cost reduction.

What you'll need

• Any Graduate with 5+ yrs of Experience within marine claims, marine insurance, shipping, incident management or a related discipline.
• Good understanding of marine operations and H&M insurance principles.
• Ability to assess complex incidents and distinguish between potential H&M, P&I, contractual and other exposures.
• Strong analytical, communication and stakeholder-management skills.
• Ability to make sound decisions in time-sensitive and high-pressure situations.
• Comfortable working across functions and coordinating multiple internal and external stakeholders.

Details

• Location: Mumbai, India.
• Out-of-hours support in line with the team's 24/7 incident response arrangements.