Marketplace Support & Capability Development Specialist

Overview

Support Target's curated marketplace (Target Plus) by resolving return disputes, improving partner-facing policies and processes, and training team members, with a focus on maximizing GMV and ensuring smooth operations.

What you'll do

• Resolve return dispute cases by determining a payout amount based on comprehensive guardrails, accurately and in a timely manner.
• Respond to and resolve partner questions and issues related to disputes through incident recognition, research and isolation, resolution, escalation and follow up.
• Identify scope for partner-facing policy improvements and areas for product enhancement.
• Identify gaps in return dispute guardrails and suggest internal process and partner-facing policy improvements.
• Analyze trends in return disputes and support goaling work.
• Analyze and track dispute case inflow and the resulting work output.
• Provide recommendations on process improvements to consistently meet SLA.
• Onboard new hires on the team and train them to resolve disputes end to end.
• Lead process documentation for smooth knowledge transfer to new hires.
• Provide regular business and operations updates, and updates on workload and tasks at hand, to the Analyst.
• Support regular business share-outs in relevant forums and team meetings.
• Work directly with Target Return Centers to streamline the guest return process.
• Understand fraud patterns and collaborate with the HOA/RAS team to create guidelines on abuse prevention.
• Support analysis on HOA and document cases of potential abuse or fraud.

What you'll need

• Graduate or Postgraduate degree in International Business, Commerce, Supply Chain, Operations Management, or a related field.
• 2–3 years of experience in operations, customer/partner support, case management, or dispute resolution, preferably within retail, e-commerce, or B2B environments.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies, evaluate supporting evidence, and make accurate decisions within established guidelines.
• Proficiency in MS Excel and MS Office applications, with the ability to maintain operational reports, analyze basic trends, and track performance metrics.
• Strong written and verbal communication skills, with the ability to clearly articulate resolutions and collaborate with internal stakeholders and external partners.
• Strong attention to detail and organizational skills, with the ability to manage high-volume workloads while maintaining accuracy, quality, and defined SLAs.
• Ability to work collaboratively across teams, identify recurring operational issues, and contribute to process improvements and knowledge documentation.

Details

• Location: Bangalore, India.