US Payroll ADP – Senior Associate

Overview

Support US payroll operations in ADP within PwC Acceleration Center India's People Operations team, covering payroll administration, employee records, inquiries and process execution across the employee lifecycle.

What you'll do

• Manage US payroll operations in ADP, including recurring processing, payroll adjustments, and payroll cycle tracking
• Review employee pay data, time records, and payroll inputs for accuracy before processing
• Resolve payroll inquiries and escalate complex issues in line with HR service delivery protocols
• Interpret payroll policies, labor laws, and employment procedures to support compliant transactions
• Maintain employee records and documentation with careful attention to data integrity and confidentiality
• Coordinate payroll issue resolution across HR operations, finance, and vendor support teams
• Analyze payroll discrepancies, identify root causes, and recommend process improvements
• Support employee lifecycle transactions such as onboarding, changes, and terminations as they affect payroll
• Monitor service metrics and recurring trends to improve payroll delivery and reduce processing errors

What you'll need

• At least a Bachelor's degree
• At least 2 years of experience
• Oral and written proficiency in English

Nice to have

• Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field
• Experience supporting payroll operations or human resources service delivery
• Familiarity with ADP payroll systems and employee data management
• Using data and metrics to inform process improvement recommendations
• Applying critical thinking to payroll issues and process documentation
• Communicating with clients and adapting to changing priorities

Details

• Location: Bangalore (SDC), Table Space Towers, Bangalore, India