Markets Operations Program Management Senior Lead - SVP Pune

Overview

Senior Lead role in Markets Operations Program Management at Citi, driving Payments transformation through formal program and portfolio management.

What you'll do

• Support planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Identify stakeholders and key organizations, and build and manage relationships.
• Direct the creation of multiple programs of work and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within and across programs and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established programs of work.
• Work with stakeholders to ensure program scope definition meets business objectives.
• Work with Program Sponsor to ensure business case and cost benefit analysis is in line with business objectives.
• Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Assist program team in negotiating for resources owned by other departments in order to ensure the program can be completed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
• Manage multiple teams or a functional area (depending on size of business).
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensure creation and sign-off of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensure program plans meet business needs as described in the program initiation documents.
• Ensure all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones, and receive schedule status regularly.
• Ensure funding has been approved for the program.
• Ensure all areas of the program are appropriately staffed and that program commitment is secured from those assigning resources.
• Escalate program risks to the Program Director or Program Sponsor when appropriate.
• Ensure vendor performance is monitored and actions taken if performance warrants.
• Maintain appropriate staffing requirements to meet operational needs.
• Exercise shared responsibility for budget, policy formulation and planning.
• Evaluate subordinates' performance and make recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, adhering to Policy, and escalating, managing and reporting control issues with transparency.

What you'll need

• Bachelor's/University degree or equivalent experience, potentially a Master's degree.
• 10+ years of experience.
• Extensive experience in Transformation/Markets Operations roles.
• Technical understanding/experience of Payments product and processing in an operational context.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.
• Critical thinking and problem solving skills.
• Should demonstrate a commitment to quality and attention to detail.
• Excellent communication skills to negotiate internally, often at a senior level.
• Communication and diplomacy skills to guide, influence and convince others, including colleagues in other areas and occasional external customers.

Details

• Location: Pune, Maharashtra, India.
• Employment type: Full time.
• Job family: Program Management (Project and Program Management group).