Measurement and Report Analyst

Overview

The Measurement and Report Analyst deploys tracking mechanisms for SLA, KPI and other operational metrics on a day-to-day basis, and supports contractual governance and reporting within the Business Reporting and Governance vertical.

What you'll do

• Deploy and deliver robust tracking mechanisms for SLA, KPI or any other operations on a day-to-day basis.
• Be responsible for contractual compliance across Governance, Reporting, Incident Management, Change Management and Survey Management, along with driving automation and analytics.
• Assess, manage, use, improve, monitor, maintain and protect organizational information through a system of decision rights and accountabilities for information-related processes.
• Create and publish daily, weekly or monthly reports on time with accuracy.
• Deliver ad hoc reports.
• Find trends in data to spot anomalies or provide data insights to stakeholders.
• Automate reports to reduce manual effort.
• Simplify and automate manual, intensive processes.
• Demonstrate ability to achieve customer satisfaction through a managed service framework.
• Adapt to change and work across a heavily matrixed organization.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Proficient in MS Office with advanced knowledge of Excel formulas.
• Ability to simplify and automate manual, intensive processes using basic VBA and MS Access.
• Expertise in creating reports.
• Effective communication and organization skills with a polished, professional presence.
• Facilitation skills and virtual teaming experience.
• Effective collaboration skills and experience.

Nice to have

• Exposure to using Power BI.
• Experience in working on automation projects.

Details

• Location: Bengaluru.