Measurement and Report Specialist

Overview

Measurement and Report Specialist role in Business Reporting and Governance, deploying tracking mechanisms for SLA, KPI and other operational metrics and ensuring contractual compliance across governance, reporting, incident management, change management and survey management.

What you'll do

• Work on one or more projects.
• Ensure daily, weekly or monthly reports are delivered on time with accuracy.
• Deliver ad hoc reports.
• Connect with stakeholders to understand business requirements and deliver reports accordingly.
• Perform analysis on historical data, find trends and spot anomalies for stakeholders.
• Drive value adds by automating reports or processes for efficiency.
• Connect with stakeholders and drive governance around performance metrics.
• Work as an individual contributor or manage a team dedicated to the assignment and drive performance.

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Proficient in MS Office with advanced knowledge of Excel formulas.
• Ability to create user-friendly Excel and BI dashboards.
• Ability to create meaningful presentations in PowerPoint.
• Knowledge of Power Automate, Power Apps and Power BI.
• Automation abilities using VBA Macros.
• Good understanding of processes such as F&A, Marketing Operations, HR, Procurement and Supply Chain.
• People or team management.
• Effective communication and organization skills with a polished, professional presence.
• Client and stakeholder management experience.
• Experience in reporting contractual metrics and operational KPIs.
• Demonstrated ability to achieve customer satisfaction through a managed service framework.
• Facilitation skills and virtual teaming experience.
• Adaptability to change.
• Effective collaboration skills and experience.
• Adept at working across a heavily matrixed organization.

Details

• Location: Bengaluru.