Merchant Ops – Associate

Overview

Chargeback Operations Associate role managing payment disputes, chargebacks, and transaction-related issues for digital payments.

What you'll do

• Manage chargeback cases and payment disputes related to digital transactions.
• Investigate disputed transactions, failed payments, refunds, and unauthorized transactions by reviewing transaction details and supporting documents.
• Collect, validate, and submit relevant evidence to banks and payment networks within stipulated timelines.
• Coordinate with banks, merchants, customer support, risk, finance, and internal payment operations teams to resolve disputes.
• Monitor pending cases, track resolution status, and ensure adherence to defined SLAs and TAT.
• Maintain accurate records of chargebacks, disputes, and resolutions.
• Prepare daily/weekly MIS reports and track operational performance metrics.
• Identify recurring issues and support process improvements to reduce dispute volumes and operational errors.

What you'll need

• Graduate in any discipline.

Nice to have

• Background in commerce, finance, or banking.

Details

• Location: Noida, Uttar Pradesh.