MIM, Change & Problem Management - Engineer Service Management

Overview

Engineer Service Management overseeing ITIL-based service support, including incident, major incident, problem, request, and change management.

What you'll do

• Provide operational support for Major Incident Management activities.
• Coordinate major incident bridge calls and engage resolver teams.
• Review and govern change requests, including risk assessment and rollback readiness.
• Facilitate Change Advisory Board (CAB) and post-implementation reviews.
• Facilitate problem identification, logging, categorization, prioritization, and tracking.
• Support root cause analysis and track corrective and preventive actions to closure.
• Generate service management reports, dashboards, and monitor process compliance.

What you'll need

• 2-4 years’ relevant experience or equivalent education and experience.
• Strong understanding of incident, major incident, change, and problem management processes.
• ServiceNow or equivalent ITSM platform experience.
• Strong analytical and reporting skills.
• Excellent stakeholder management and communication skills.
• Experience facilitating governance and operational meetings.
• Advanced Microsoft Excel, Power BI, and Microsoft 365 skills.

Details

• Location: Bangalore, KA, India.