MIM, Problem, Change Management - Senior Engineer Service Management

Overview

Senior Engineer in Service Management overseeing ITIL-based service support processes, with a focus on major incident, problem, and change management. Coordinates governance activities and stakeholder communications to improve overall service quality.

What you'll do

• Act as primary SMO contact for Major Incident Management across assigned accounts.
• Lead and facilitate Major Incident bridge calls, coordinating resolution and timely restoration.
• Lead Problem Management to reduce recurring incidents and improve service stability.
• Govern Change Management by reviewing change records and facilitating CAB/emergency CAB meetings.
• Facilitate service coordination and governance meetings and monitor ITSM process adherence.
• Drive Continual Service Improvement across incident, problem, and change practices.
• Mentor teams on ITIL and SMO processes and develop governance and knowledge documentation.

What you'll need

• Have any degree and 4-6 years of relevant experience (or equivalent education + experience).

Details

• Location: Bangalore, KA, India.