Sr. Engineer - IT Service Management 4B

Overview

Sr. Engineer – IT Service Management roles technical leadership during Priority 1 (P1) and Priority 2 (P2) major incidents for enterprise applications and Azure/cloud environments.

What you'll do

• Lead technical war rooms and bridge calls during P1 and critical P2 incidents.
• Drive incident investigations by directing troubleshooting and challenging assumptions.
• Coordinate cloud, infrastructure, network, database, application, middleware, and vendor teams to restore service.
• Oversee Azure architecture and dependencies, analyzing monitoring and telemetry sources.
• Perform technical triage and impact assessment, including correlation with changes and deployments.
• Conduct Post Incident Reviews (PIRs) and contribute to problem management improvements.

What you'll need

• 10+ years of IT operations, infrastructure, cloud, or application support experience.
• 5+ years leading major incident management or critical incident response activities.
• Strong knowledge of Microsoft Azure services and architecture.
• ITIL Foundation certification required.
• Ability to read logs, dashboards, alerts, and technical reports.
• Experience managing enterprise-wide outages in complex environments.
• Experience with global support teams and multiple technology towers.

Details

• Location: Hyderabad (aligned to CST business hours).
• Shift: Monday–Friday, CST hours; on-call flexibility during critical incidents.
• Work mode: Hybrid (remote type listed as Hybrid).