Mission Control Specialist

Overview

Mission Control Specialist responsible for major incident command-and-control, coordination across support/engineering teams, and governing incident, change, and disaster recovery processes.

What you'll do

• Monitor, triage, and assess incidents across global markets and technology platforms.
• Lead major incidents with structured response, restoration, and decision-making.
• Coordinate recovery across L1/L2/L3 support, engineering, infrastructure, and third-party vendors.
• Manage incident communications with internal and external stakeholders, including senior leadership.
• Trigger and govern disaster recovery failover based on predefined criteria.
• Maintain audit-ready incident documentation and facilitate post-incident reviews (RCA/post-mortems).
• Govern end-to-end change management, including CAB facilitation and maintenance windows.

What you'll need

• Experience with ITSM platforms such as ServiceNow and Jira.
• Experience with incident/alerting tools such as PagerDuty, FireHydrant, or Everbridge.
• Familiarity with Agile, DevOps, ITIL, SDLC, release management, SRE, observability, and reliability engineering concepts.
• Experience in financial services or other highly regulated, mission-critical environments, including disaster recovery and failover events.
• Solid understanding of severity classification, escalation protocols, on-call models, and major incident management.
• Proven experience in incident, problem, change, and event management in large-scale enterprise environments.
• Ability to work in shifts to support a global follow-the-sun operating model.

Details

• Location: Bengaluru, India.