Mobile Device Management (MDM) Engineer

Overview

Junior Mobile Device Management Engineer supporting NASA's End-User Services and Technologies (NEST) mission, primarily through telework, within commuting distance of a NASA operating center.

What you'll do

• Manage, deploy and support mobile device management tools and mobile device applications.
• Use Microsoft Intune to create, maintain and deploy configuration profiles, compliance policies, app protection policies, app configuration policies and role-based access controls.
• Manage users, apps, devices, resellers and MDM servers within Apple Business Manager.
• Manage apps within Managed Google Play.
• Monitor and maintain healthy connections between Intune and Apple Business Manager, Managed Google Play, and Samsung Knox Mobile Enrollment.
• Create user-facing and IT technician-facing documentation and knowledge articles for mobile device support topics.
• Develop and execute test plans for changes to the mobile device management environment and operations.
• Participate in project teams to implement new services and service enhancements on the NEST innovation roadmap.
• Resolve incidents and fulfill requests in alignment with program processes and SLA requirements for incident handling, request fulfillment and service availability (uptime).
• Prepare process documentation and provide process training to NEST technicians and other relevant audiences.
• Work with vendors to resolve technical issues, monitor product roadmaps, and implement product changes.
• Provide support for core and built-in app functionality on iOS, iPadOS, Android and Windows Holographic.

What you'll need

• Bachelor's degree and 1-2 years' experience in a computer or mobile device support role.
• 1-2 years' experience supporting and deploying mobile devices in an enterprise environment.
• 1-2 years' experience enrolling mobile devices in a mobile device management solution.
• Ability to work efficiently and effectively in a telework environment while maintaining healthy communication with peers, leadership, customers, vendors and project stakeholders.
• Reliable internet connection for telework.
• Strong written and verbal communication skills, with the ability to present technical subjects effectively to audiences with differing levels of technical expertise.
• Suitable workspace conducive to focusing on complex work assignments and participating in online video meetings.
• Ability to work evenings, weekends and nights as needed for maintenance or issue resolution that cannot be performed during standard working hours.
• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

Nice to have

• A current certification in a relevant field or technology.
• 2+ years' experience administering Microsoft Intune in support of mobile device management.
• Experience administering Microsoft Intune in support of PC management.
• Understanding of all mobile device enrollment methods, including automated device enrollment, device enrollment, user enrollment, corporate owned work profile, work profile, and corporate owned dedicated.

Details

• Primarily telework; candidates must reside within 50 miles of a NASA facility or within reasonable commuting distance.
• Flexibility to go on-site when needed for specific activities, as program needs require.
• During the interview, candidates will be required to keep their camera on, and identification photos will be taken if an offer is extended.