MS Engineer L1 VC support-1

Overview

As a Collaboration Managed Services Engineer (L1) at NTT DATA, you provide first-line support to keep client Collaboration, Contact Centre, and Voice systems running.

What you'll do

• Monitor private and public cloud infrastructure for issues and resolve incidents.
• Investigate incidents to identify root cause and restore services.
• Execute approved maintenance activities such as patching and configuration changes.
• Provide telephonic or chat support to clients when needed.
• Maintain service levels by proactively addressing problems before they escalate.
• Update/create knowledge articles and look for automation to reduce routine incidents.

What you'll need

• Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
• Ability to triage client cases with accurate severity/impact and documented key information.
• Active listening to confirm understanding and gather relevant information.
• Strong communication skills to work across different cultures and social groups.
• Diploma/bachelor’s/relevant IT or computing qualification (or equivalent experience).
• Willingness to work extra hours when necessary.

Details

• Employment/workplace type: On-site working.
• Location: Nagpur, India.