MS - IT Infra/Cloud - Senior Associate(Sr.Analyst) - Sr. Telecom/Voice Admin #1 - operate

Overview

Senior Telecom Voice Admin role within PwC Acceleration Center India's Managed Services practice, supporting cloud and infrastructure operations with a focus on voice administration, service continuity and day-to-day operational support for client environments.

What you'll do

• Administer cloud and on-premises voice infrastructure operations across managed service environments
• Troubleshoot telephony, voice and collaboration platform issues to restore service performance
• Monitor system health, availability and performance using observability and digital tooling platforms
• Support incident response, problem resolution and service requests within assigned workstreams
• Implement configuration changes, patches and routine maintenance for voice administration platforms
• Review alerts, logs and metrics to identify service risks and recurring operational issues
• Document operational procedures, escalation steps and technical findings for service continuity
• Collaborate with client stakeholders and internal teams to align support activities with service expectations
• Guide junior team members through issue triage, task execution and technical handoffs
• Apply cloud administration knowledge across Microsoft Azure, AWS or other cloud platforms as needed

What you'll need

• At least a Bachelor's degree
• At least 3 years of experience
• Oral and written proficiency in English

Nice to have

• Cloud administration experience in managed services environments
• Supporting telecom or voice administration across enterprise platforms
• Troubleshooting cloud infrastructure, service delivery and performance issues
• Using AWS, Azure, Google Cloud Platform or Oracle Cloud
• Applying Splunk, Dynatrace APM or CrowdStrike for operations monitoring
• Communicating client needs while guiding junior team members

Details

• Location: Bangalore, India
• Travel requirements: Not specified
• Job posting end date: November 6, 2026