MS Network Engineer

Overview

As a Networking Managed Services Engineer (L1), you will provide managed services to keep clients' IT infrastructure and systems operational, handling first-line incidents, requests and maintenance activities.

What you'll do

• Proactively identify, investigate and resolve technical incidents and problems to support clients.
• Monitor client infrastructure and solutions, catching errors before or as soon as they occur.
• Investigate first-line incidents, understand their root causes, and follow approved procedures for request fulfilment.
• Provide telephonic, ITSM ticket or chat support.
• Execute maintenance activities such as patching and configuration changes.
• Ensure smooth shift handovers for continuous service.
• Identify opportunities for optimization, such as reducing common incidents or finding automation possibilities.
• Escalate incidents when necessary.
• Update existing knowledge and share valuable insights.
• Occasionally support project work and disaster recovery functions and tests.

What you'll need

• Basic understanding of Pulse Secure SSL VPN, Virtual Juniper, Palo Alto and Fortinet firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, and Meraki switches.
• Basic understanding of common routing protocols such as BGP, OSPF and EIGrP.
• Disciplined handling of tickets on a day-to-day basis.
• Act promptly as per defined SOPs.
• Resolve as many tickets as possible using available knowledge articles or provided SOPs.
• Good understanding of ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• Strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• Client-focused approach, creating positive client experiences throughout their journey.
• Aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• Positive outlook and resilience under pressure.
• A bachelor's degree in information technology/computing or equivalent experience.

Details

• Location: Bangalore, India.
• Workplace type: Hybrid.