Overview
Senior technical escalation point within the global Network Operations Center, providing advanced troubleshooting, architecture-level insight and subject matter expertise across complex, multi-vendor network environments.
What you'll do
- Act as the final escalation point for all high-severity incidents, providing advanced packet analysis, protocol decoding and cross-platform correlation.
- Perform deep-dive RCA, producing engineering-quality post-incident documentation and recommending long-term corrective actions.
- Lead network recovery efforts during outages involving routing instability, security events, hardware failures or cloud connectivity issues.
- Design and validate routing topologies, including large-scale enterprise BGP and OSPF deployments, multi-homing, route reflectors, graceful restart, fast reroute and policy-based routing.
- Support Cisco ASA, Palo Alto NGFW, IPSec architecture, segmentation policies and security posture validation.
- Troubleshoot AWS Direct Connect, cloud routing, hybrid architectures and cloud edge connectivity.
- Lead analysis of Wi-Fi performance across Aruba WLANs, RF tuning, interference mitigation and controller-based troubleshooting.
- Develop automation scripts for configuration validation, monitoring and incident response workflows.
- Evaluate and integrate new operational tools and observability platforms.
- Partner with Network Engineering to validate new designs, perform pre-deployment testing and influence standards.
- Mentor junior and mid-level NOC engineers, providing technical coaching, lab guidance and training material.
- Engage directly with vendors for escalated TAC cases, hardware escalations and architectural reviews.
What you'll need
- Minimum 5 years of experience in network administration, including advanced troubleshooting, network design and implementation.
- Bachelor's degree (B.E./B.Tech in Computer Science, IT, Electronics & Communication) or MCA.
- Expert proficiency with Cisco IOS, Nexus OS, ACI and Juniper Junos, with the ability to interpret and troubleshoot complex multi-tier architectures.
- Expert-level knowledge of BGP, OSPF, VRFs, MPLS fundamentals, L2/L3 architectures and WAN technologies.
- Deep understanding of F5 LTM/GTM, load-balancing behaviors, DNS architectures and SSL offloading.
- Expert-level support for Cisco ASA, Palo Alto NGFW, IPSec architecture, segmentation policies and security posture validation.
- Mastery of packet analysis tools: Solarwinds, APCON, Wireshark, netflow/sflow platforms.
- Extensive experience with Cisco, Juniper, Brocade, Palo Alto, Aruba and F5 ecosystems.
- Ability to lead major incidents under pressure with clear communication and technical command.
- Required certifications: Cisco CCNP; CCIE (Routing & Switching, Enterprise or Data Center); JNCIP/JNCIE; PCNSE (Palo Alto); F5 Certified Administrator or Engineer; AWS Advanced Networking.
- Must participate in 24x7 Tier 3 escalation rotation.
- May assist in after-hours change execution and major event coverage.
Nice to have
- Relevant certifications such as CCNA, CCNP or CCDP.
- Advanced experience with AWS Direct Connect, cloud routing and hybrid architectures.
Details
- Location: Hyderabad, Telangana, India (Vanguard India).
- Only qualified external applicants will be considered.
- Hybrid working model for most employees.
- 24x7 Tier 3 escalation rotation and possible after-hours change execution and major event coverage.
Read the full description and apply on the company’s own careers page.