MS Teams with Enterprise Voice Administrator

Overview

Technical role administering and designing Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans and Operator Connect, and migrating legacy PBX systems to Teams.

What you'll do

• Design, configure and manage Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans and Operator Connect.
• Deploy and integrate Session Border Controllers (SBCs) with Microsoft Teams.
• Troubleshoot and resolve voice-related issues in Microsoft Teams, including call quality, routing and interoperability with PSTN providers.
• Manage and support Microsoft Teams policies, configurations and voice-enabled features.
• Collaborate with network and security teams to ensure compliance and optimal performance.
• Perform migrations from legacy PBX systems to Microsoft Teams.
• Work with external vendors and telecom providers to ensure seamless voice connectivity.
• Monitor Teams Voice infrastructure using analytics and reporting tools to optimize call performance.
• Provide end-user support and training on Microsoft Teams Phone features.

What you'll need

• 5+ years of experience in Microsoft Teams Voice and Telephony Solutions.
• Experience in PBX to Microsoft Teams migrations.
• Knowledge of Power Automate and Power Apps for workflow automation in Teams.
• Hands-on experience with Microsoft Teams Enterprise Voice, including Direct Routing, Calling Plans and Operator Connect.
• Strong understanding of SIP, VoIP, PSTN connectivity and SBC configurations (AudioCodes, Ribbon, etc.).
• Familiarity with Microsoft 365, Entra ID (Azure AD), PowerShell scripting and Teams Admin Center.
• Knowledge of E911 compliance, call routing policies, dial plans and number management.

Nice to have

• Microsoft 365 Certified: Teams Administrator Associate (MS-700).
• Microsoft Certified: Teams Voice Engineer (MS-721).
• Session Border Controller (SBC) certifications (AudioCodes/Ribbon).

Details

• Location: Bangalore, Karnataka, India.
• Hybrid-friendly work environment.
• There may be opportunity to travel.