Network and Technology Operations Analyst

Overview

Provide operational support for Arctic Wolf's security services by monitoring customer environments, troubleshooting technical issues, and ensuring the health of deployed solutions.

What you'll do

• Independently monitor and maintain operational health of sensors and scanners in customer environments.
• Troubleshoot endpoint agent installation and connectivity issues using documented procedures; escalate advanced issues as needed.
• Resolve cloud sensor configuration and communication problems with minimal guidance.
• Triage customer requests, apply playbook-driven solutions, and recommend improvements based on findings.
• Revise troubleshooting documentation or playbooks when gaps are identified.
• Investigate and interpret moderately complex technical issues to identify solutions.
• Interact effectively with customers and internal teams to ensure timely resolution of issues.
• Mentor new team members on processes and troubleshooting techniques.
• Participate in after-hours coverage rotation for urgent support needs.
• Attend training sessions to expand technical knowledge and improve job performance.

What you'll need

• Currently enrolled in or recently completed a degree in IT/Cybersecurity, or 2 years of IT industry experience.
• Demonstrated interest in networking or cybersecurity.
• Customer-facing experience in any capacity.
• Networking fundamentals (DHCP, DNS, VLANs).
• Familiarity with Windows, Linux, and Mac operating systems.
• Basic virtualization experience (VMware, Hyper-V).
• Cloud technologies (AWS, Azure).
• Strong troubleshooting and communication skills.
• Ability to follow structured processes and contribute to improvements.

Nice to have

• CompTIA Network+ or Security+ certification.
• Experience with deployment tools (GPO, SCCM, Intune, Jamf).
• Familiarity with scripting (PowerShell, Bash).

Details

• Location: Bengaluru, India.
• Participation in after-hours coverage rotation.
• Background checks are required for this position.
• May involve access to information protected under U.S. export control laws (EAR); offer conditioned on authorization where applicable.
• Business travel may be required.