Reliability Operations Analyst 1

Overview

Support reliability operations by monitoring production and hosting environments, managing tickets, troubleshooting technical issues, and coordinating incident response.

What you'll do

• Manage ticket-based production and hosting work.
• Resolve issues and engage relevant resources.
• Monitor dashboards and respond to alerts.
• Participate in technical troubleshooting with Engineering and Incident Management teams.
• Facilitate incident bridge lines during application outages.
• Communicate with US-based customers, internal teams, and vendors by email and phone.
• Document and maintain operational processes.

What you'll need

• Experience with network infrastructure, including routers, switches, firewalls, and access points.
• Knowledge of wired and wireless networks, VLANs, VPNs, and network security practices.
• Basic knowledge of Linux and infrastructure.
• Basic knowledge of TCP/IP, DNS, and DHCP.
• Outstanding written and verbal English communication skills.

Details

• Location: Bengaluru, India.