Overview
Serve as a senior technical support partner for customers, resolving complex post-sales network and security issues and coordinating with internal teams on solutions.
What you'll do
- Provide advanced post-sales support through configuration, troubleshooting, and best-practice guidance.
- Own customer cases from recording through resolution and follow-up.
- Apply fault isolation and root cause analysis to complex network issues.
- Reproduce customer issues and escalate critical bugs with Engineering and QA.
- Support product deployments remotely and deliver knowledge-transfer sessions.
- Create technical bulletins and knowledge-base documentation.
- Travel to customer sites during critical situations as needed.
What you'll need
- 8+ years of experience in technical support or network engineering with customer-facing problem-solving.
- Bachelor of Science or Master of Science in a relevant field, equivalent experience, or equivalent military experience.
- Ability to debug broad, complex, large-scale networks using mixed media and protocols.
- Expertise in TCP/IP, BGP multi-homing, and OSPF multi-area routing.
- Experience with IPsec, SSL-VPN, NAT, and GRE in multivendor firewall environments.
Nice to have
- CCIE, JNCIE, or CISSP certification.
- Technical support center experience with a network security vendor.
- Experience with Palo Alto Networks firewalls, Panorama, and VM-Series.
- Familiarity with RADIUS and TACACS+ authentication protocols.
Details
- Location: Bangalore, Karnataka, India.
- Work from the office full time, with flexibility when needed.
- Travel to customer sites may be required during critical situations.
Read the full description and apply on the company’s own careers page.
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