Network Engineer I - IN

Overview

Network Operations Network Engineer I responsible for monitoring, troubleshooting, and resolving complex network issues to support uptime and maintenance of critical networking systems.

What you'll do

• Actively monitor the Rackspace network from top of rack to edge using various tools.
• Take ownership of complex network issues and ensure they are resolved or documented and handed off.
• Respond to network incidents via tickets and phone calls from internal customers.
• Engage with external customers through public ticket comments and phone conversations to ensure resolution.
• Troubleshoot issues such as latency, packet loss, and poor performance.
• Respond to DDoS attacks and identify/resolve switch and router hardware and software failures.
• Document planned and unplanned network events for tracking and turnover.

What you'll need

• Minimum of 18 months of recent networking experience in a command-line oriented environment.
• CCNA-level aptitude.
• Minimum of 12 months of experience in a customer service role.
• Introductory to intermediate aptitude across supported network platforms listed in the posting.
• Introductory to intermediate aptitude across Layer 2 and 3 protocols/features listed in the posting.
• Introductory to intermediate aptitude with monitoring systems listed in the posting.

Details

• Work mode: Work from Home (Remote).
• Schedule flexibility to include working a weekend day regularly and holidays as required.