Network Operations Analyst

Overview

Entry-level Network Operations Analyst supporting the operation of Marsh's global 24/7 voice and data networks, working under close supervision on multiple day shifts.

What you'll do

• Help maintain voice and data networks, or help modify networks, using technical knowledge of the business area's functions and applications, network architecture, hardware and software environments, and departmental procedures and processes.
• Help identify and track faults, manage communication and ticketing systems, interface with incident management teams, and resolve issues within governed SLA time frames.
• Help track network usage capacity in both incident and planning situations.
• Under close supervision, use network capacity planning tools to help identify trends that impact business performance.
• Participate in basic network optimization activities, identifying opportunities to reduce outage events and MTTR and improve overall performance.
• Complete assigned routine tasks and follow outlined processes and procedures.
• Assist with project-level activities that focus on improving the network operational state and/or NOC efficiency.

Details

• Location: Gurugram - DLF Building.
• Work mode: hybrid. Colleagues are expected to be in their local office or working onsite with clients at least three days per week, with one weekly anchor day for office-based teams.
• Shifts: multiple day shifts supporting global operations.