Senior Engineer - Network Operations

Overview

Entry-level individual contributor in Information Technology supporting the operation of the 24/7 global voice and data network, working under close supervision.

What you'll do

• Help maintain voice and data networks, or help modify networks, using broad technical knowledge of the business area's functions and applications in the network architecture, hardware environment, software environment, and departmental procedures and processes.
• Provide support for the operation of the 24/7 global voice and data network.
• Help identify and track faults, manage communication and ticketing systems, and interface with incident management teams.
• Resolve issues within governed SLA time frames.
• Help track network usage capacity in both incident and planning situations.
• Under close supervision, use network capacity planning tools to help identify trends that impact business performance.
• Participate in basic network optimization activities, identifying opportunities to reduce outage events and MTTR and improve overall performance.
• Complete assigned routine tasks, following outlined processes and procedures.
• Assist with project-level activities that improve the network operational state and/or NOC efficiency.

Details

• Works across multiple day shifts to support global operations.
• Hybrid: colleagues are expected to be in their local office or working onsite with clients at least three days per week, with one office 'anchor day' per week for office-based teams.