Principal Engineer - Network Operations

Overview

Entry-level individual contributor in Information Technology supporting the operation of the 24/7 global voice and data network within the NSI L1 team, working under close supervision.

What you'll do

• Help maintain voice and data networks or help modify networks using broad technical knowledge of the business area's functions and applications in the network architecture, hardware environment, software environment, and departmental procedures and processes.
• Help identify and track faults, manage communication and ticketing systems, interface with incident management teams, and resolve issues within governed SLA time frames.
• Help track network usage capacity in both incident and planning situations.
• Under close supervision, utilize network capacity planning tools to help identify trends that impact business performance.
• Participate in basic network optimization activities, identifying opportunities to reduce outage events and MTTR and improve overall performance.
• Complete assigned tasks that are routine in nature and follow outlined processes and procedures.
• Assist with project level activities that focus on improving the network operational state and/or improving NOC efficiency.

Details

• Location: Gurugram - DLF Building.
• Work across multiple day shifts to support global operations.
• Hybrid work: colleagues are expected to be in their local office or working onsite with clients at least three days per week, with at least one anchor day per week for office-based teams.