Network Ops Engineer III- India

Overview

Full-time NOCC Engineer role monitoring and maintaining global network systems, troubleshooting issues, and working with incident management, IT teams and third-party providers to keep systems and applications available to internal users and external members.

What you'll do

• Actively monitor and troubleshoot incidents related to global network infrastructure and services, ensuring optimal performance
• Act as first responder, helping to organize and control incident response and troubleshoot issues
• Monitor all consoles and respond immediately to alerts generated by monitoring tools, investigating as needed
• Timely update, escalate and resolve network tickets
• Perform daily health checks on the network, ensuring network uptime and service availability as per SLA
• Liaise with internal and external stakeholders including customers, vendors and carrier/circuit providers
• Implement standard network changes
• Collaborate with Lead and Specialists on migration and upgrade activities
• Commission and decommission network equipment, services and circuits
• Document SOPs, KBAs, RCAs and network diagrams

What you'll need

• CCNA or an equivalent certification is mandatory (required within six months of joining, if not already certified)
• Routing and switching: TCP/IP, routing protocols such as OSPF and BGP, IP addressing, DDI protocols
• Good understanding of Cisco and Arista routers and switches, to gather diagnostics and do initial troubleshooting
• Understanding of wireless standards and security features, to gather diagnostics and do initial troubleshooting
• Ability to do advanced routing/switching and firewall troubleshooting
• Understanding of Palo Alto and/or Fortinet operations, ability to check routing and firewall rules and analyze traffic logs
• Understanding of monitoring tools such as SolarWinds or Splunk
• Basic understanding of GCP Cloud
• Basic understanding of polling methods such as SNMP, ICMP, WMI and agents
• Understanding of IT infrastructure to effectively escalate issues to the right team or individual
• Ability to aid IT teams as needed and work closely with vendors
• Comfortable working weekend shifts
• Ability to multitask and handle multiple alerts
• Excellent verbal and written skills
• Ability to collaborate across departments and work as part of a team

Nice to have

• Understanding of GlobalProtect operations, ability to gather and analyze user logs and troubleshoot
• Knowledge of configuring, monitoring and tracking alerts generated by monitoring systems (SolarWinds, Splunk etc.)
• Understanding of Jira Software for project and issue tracking, managing agile workflows, and Confluence for knowledge base and articles
• Understanding of multicast concepts such as PIM-SM, MSDP and AnyCast RP
• Understanding of F5 load balancer techniques
• Understanding of VPN techniques such as GRE, IPSec and SSL
• Understanding of scripting languages/tools such as Python, Ansible or Terraform

Details

• Location: Bangalore
• Employment type: Full-time
• Weekend shift work required