Network & Svcs Operation Senior Analyst

Overview

Network & Svcs Operation Senior Analyst role focused on problem management for network billing operations, handling analysis of increasingly complex problems caused by IT infrastructure errors.

What you'll do

• Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business.
• Prevent recurrence of incidents by seeking root causes and initiating actions to improve or correct the situation.
• Do analysis and solve increasingly complex problems.
• Interact day to day with peers within Accenture, with some interaction with clients and or Accenture management.
• Work as an individual contributor and or oversee a small work effort and or team.

What you'll need

• Any Graduation.
• 5 to 8 years of experience.
• Primary skill: Problem Management - P3.
• Revenue assurance knowledge.
• Telecom billing knowledge.
• Project Management.
• Stakeholder management.
• Basic SQL and Python knowledge.

Nice to have

• Good customer support experience.
• Good networking knowledge.

Details

• Location: Navi Mumbai.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions you make impact your own work and may impact the work of others.
• This role may require you to work in rotational shifts.