NOC Support Engineer (6-8) - Baroda

Overview

Monitor and maintain networks, servers, and IT infrastructure in a NOC environment. Respond to incidents, troubleshoot technical issues, perform maintenance, and optimize infrastructure performance.

What you'll do

• Monitor network performance and server health using monitoring tools and dashboards.
• Respond to incidents, perform initial troubleshooting, and escalate issues according to SLA requirements.
• Manage outages and document incidents, actions, and resolutions.
• Perform system updates, patch management, backups, and routine maintenance.
• Troubleshoot server, VMware, Citrix, backup, service, and hardware issues.
• Maintain technical documentation, procedures, manuals, and troubleshooting guides.
• Provide technical support and optimize server and network performance.

What you'll need

• 5–6 years of experience in NOC operations, system administration, or related infrastructure roles.
• Experience with VMware, Citrix, Red Hat Linux, networking, O365, MSSQL, data centre management, and Azure or AWS.
• Experience with network monitoring tools such as Nagios, LogicMonitor, Zabbix, or PRTG.
• Knowledge of Windows Server, Microsoft Exchange, backup technologies, and Veeam.
• Knowledge of Cisco, Fortigate, Meraki, Azure, AWS, Citrix, ITIL, and infrastructure monitoring tools.
• Strong troubleshooting, problem-solving, communication, multitasking, and attention-to-detail skills.
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or a diploma in Computer Science and IT.

Nice to have

• Microsoft, VMware, Veeam, Citrix, or ITIL vendor accreditations.

Details

• Location: Baroda, India.
• Office-based position with 24/7 rotational shifts.