Observability Engineer

Overview

Observability Engineer role focused on implementing, configuring and optimizing New Relic observability solutions across enterprise environments. This is an engineering-focused role and not a traditional NOC operations position.

What you'll do

• Configure, maintain and optimize New Relic monitoring solutions across applications, servers, cloud services and business-critical systems.
• Design and implement dashboards, alerts, notification workflows and service-level monitoring.
• Develop and maintain observability standards, best practices and monitoring frameworks.
• Partner with application, infrastructure and cloud teams to ensure effective instrumentation and monitoring coverage.
• Analyze monitoring data to identify trends, performance bottlenecks and opportunities for improvement.
• Implement and manage observability configurations using Infrastructure as Code (IaC) tools such as Terraform.
• Handle Incident (IR), Service Request (SR), Problem Request (PR) and Change Request (CR) activities through approved ticketing platforms.
• Work closely with development, infrastructure, cloud and support teams to improve system reliability and observability maturity.
• Create and maintain technical documentation, runbooks and knowledge articles.
• Continuously evaluate new observability features, tools and industry best practices.
• Contribute innovative ideas to improve platform efficiency and user adoption.

What you'll need

• Hands-on experience with New Relic monitoring and observability platform.
• Good understanding of Application Performance Monitoring (APM).
• Good understanding of Infrastructure Monitoring.
• Good understanding of Alerts and Workflows.
• Good understanding of Dashboards and Reporting.
• Good understanding of NRQL Query Language.
• Good understanding of Synthetic Monitoring.
• Basic administration knowledge of Windows Servers.
• Experience working with Terraform for Infrastructure as Code and automation.
• Understanding of monitoring and observability concepts, including Metrics, Logs, Traces and Service Health Monitoring.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• Ability to collaborate effectively in cross-functional teams.
• A proactive and self-motivated attitude.
• Strong ownership and accountability mindset.
• Ability to work independently while contributing positively to team objectives.
• 3-4 years of overall IT experience, with 2-3 years of experience in engineering or instrumenting observability tools (primarily New Relic).

Details

• Management Level G position.
• Location: Bengaluru - Unit 4.
• Pre-employment screening checks apply to any offer of employment.