Ocean Dispute Resolution Specialist

Overview

A customer-focused role owning customer issues end-to-end, driving quick dispute resolution, and ensuring positive customer experiences through stakeholder management and process excellence.

What you'll do

• Maintain regular communication with customers to understand requirements and resolve disputes quickly.
• Demonstrate professional standards in grammar, articulation, and language capabilities.
• Use positive language and empathetic communication to enhance customer experience.
• Own customer issues end-to-end and ensure resolution within 24 hours.
• Achieve First Time Handling Rate (FTHR) above 70% and eliminate repeat disputes.
• Drive closure with high achievement orientation and accountability.
• Apply detailed, result-oriented approaches with low tolerance for delays.
• Use analytical and data-backed decision-making to resolve issues effectively.
• Ensure sustainable solutions through structured problem-solving.
• Understand end-to-end processes and integrate sales and service functions.
• Adhere to SOPs and compliance requirements with attention to detail and error-free documentation.
• Adapt quickly to changes in processes, systems, and customer requirements.
• Build strong relationships with global stakeholders and cater communication to specific countries.
• Drive customer outcomes through superior stakeholder engagement and collaboration.

What you'll need

• Strong communication skills.
• Problem-solving abilities.
• A passion for delivering superior customer outcomes.

Details

• Location: Airoli, India.
• Flexible working arrangements are offered.