Onsite Technical Support Engineer

Overview

Provide onsite technical support through service desk assistance, computer deployment, lifecycle management, and troubleshooting for end users.

What you'll do

• Receive and resolve inbound service desk calls.
• Capture user and problem details in the ticketing system.
• Install and upgrade computers for colleagues.
• Manage PC hardware inventory, migrations, data wiping, and returns.
• Load Windows images, apply patches, and install software and hardware.
• Troubleshoot and repair computer systems and peripherals.
• Participate in IT services projects and recommend ticket-resolution improvements.

What you'll need

• High School diploma or equivalent.
• 2–5 years of relevant experience.
• General knowledge of IT functions.
• Experience supporting Windows in a domain environment.
• Understanding of Microsoft Office Suite.
• Customer service, verbal, written, and mathematical skills.
• Attention to detail and ability to maintain confidential information.

Details

• Location: Chennai, India.