Operations Manager

Overview

Lead and govern day-to-day operations for the Delhi-based creative production hub, delivering rapid-turn editorial and marketing content across multiple shifts and concurrent workstreams.

What you'll do

• Lead and govern day-to-day operations for the Delhi creative production hub across multiple shifts and concurrent workstreams.
• Serve as a key regional point of contact for US Monks leadership and client stakeholders, translating high-level business priorities into clear operational roadmaps.
• Oversee and optimize the end-to-end creative lifecycle, including intake, prioritization, resource allocation, QA, and delivery.
• Build and maintain regional capacity plans, balancing shifting demand against bandwidth, shift coverage, and project timelines.
• Manage, mentor, and elevate producers, project managers, and shift leads responsible for individual delivery pods.
• Establish and enforce standardized operating procedures (SOPs) across all shifts, including handoff protocols, documentation, version control, and asset packaging.
• Decide when work stays within a shift and when a global handoff enhances turnaround speed.
• Partner with creative, editorial, and technical leadership to maintain craft quality and brand integrity without compromising delivery velocity.
• Drive client alignment on scope, deadlines, and bandwidth, resolving operational ambiguities independently and escalating to senior leadership only when strategic intervention is necessary.
• Track and evaluate operational health metrics (turnaround times, capacity utilization, SLA adherence, and error rates) to identify bottlenecks and implement continuous workflow improvements.
• Collaborate with AI and creative technology specialists to pilot and integrate automation tools into production pipelines.
• Direct structured team onboarding, cross-training, and the retention of client- and program-specific knowledge.
• Maintain discretion when handling confidential, unreleased, and sensitive client information.

What you'll need

• 7–10+ years of progressive experience in creative operations, production management, or program management within an agency, media company, or in-house creative organization.
• Demonstrated experience managing multi-shift creative production hubs and mentoring mid-level producers or project managers.
• Strong client-facing communication skills with proven ability to advise senior stakeholders and negotiate competing priorities.
• Demonstrated background managing rapid-turn creative formats (digital marketing, web content, editorial, design, and motion graphics).
• Proven track record of designing, scaling, and maintaining operational processes and QA standards across distributed teams.
• Expertise in capacity planning, resource forecasting, and workflow management platforms (e.g., Jira, Asana, Monday.com, or Airtable).
• Strong analytical problem-solving abilities and comfort operating autonomously within ambiguous, high-tempo environments.
• Experience collaborating across time zones, regional offices, and cross-functional teams.
• Fluency in written and spoken English, paired with polished executive documentation and presentation skills.
• Active interest or experience in integrating AI tools, automation, and workflow innovation into creative production.
• Flexibility to operate within a 24/7 global shift structure and participate in scheduled weekend and holiday leadership rotations.

Details

• Location: Delhi-based production hub (source location line states Bangalore).
• Hybrid leadership role supporting a global, multi-shift operating model.
• Coverage across early morning, evening, overnight, and nontraditional shifts; schedule flexibility required for operational continuity and urgent escalations.
• Planned weekend and holiday coverage rotations; coverage schedules planned in advance wherever possible.
• All briefs, client communications, and creative deliverables are in English.