Operations Manager, Directed Content

Overview

Operations Manager, Directed Content oversees Directed Content research pods and is accountable for pod performance, including delivery of high-quality, relevant content against volume and coverage goals.

What you'll do

• Manage a team of Directed Content Analysts organized into pods and aligned to sectors of coverage.
• Set and track performance KPIs balancing output quality, relevance, and volume.
• Guide analysts’ professional development and ensure clear, actionable feedback.
• Partner with Project Managers and Sector Leads to adjust research focus and sourcing strategies.
• Coordinate to define and update coverage territories based on evolving goals and team capacity.
• Hire and onboard Analysts.

What you'll need

• Experience setting performance and professional development goals and holding individuals accountable.
• Experience motivating, coaching, supporting, and managing individuals to achieve goals.
• Experience building team culture and support infrastructure.
• Demonstrated ability to set KPIs and measure success of people and processes.
• Proven ability to build dashboards and analysis to spot productivity/output patterns.
• Ability to identify root causes of issues and implement sustainable solutions.
• Excellent oral and written communication skills to drive alignment with stakeholders.