Operations Manager I

Overview

The Operations Manager I coaches and supervises a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved. Role: FinCrime Specialist – OM.

What you'll do

• Analyze and maintain all client SLAs, implement improvement plans, and drive performance.
• Hire, train, develop, and manage performance of direct reports and their associates.
• Manage and review operational reports, including attendance adherence, client scorecards, and metrics management reports.
• Provide leadership and guidance to direct reports, ensuring consistent administration of company policies and standards.
• Conduct regular one-on-ones with direct reports to review individual performance and offer developmental coaching for improved performance.
• Create a positive work environment, resolve employee relation issues, and drive employee engagement.
• Participate in cross-functional meetings to review information and partner to define action plans.
• Implement best practices, drive consistent performance, and evaluate staffing needs to meet changing client requirements.
• Manage budgets and resources to optimize operational performance.
• Identify and mitigate operational risks to ensure business continuity.
• Attend business reviews with clients and establish and manage relationships with clients.

What you'll need

• Graduate / Postgraduate qualification.
• Ability to develop and implement operational strategies.
• Ability to think beyond the status quo and propose innovative solutions to internal and client stakeholders.
• Demonstrated ability to coach, develop action plans, and provide effective feedback to maximize performance.
• Ability to analyze and improve work processes, establish a course of action, and accomplish specific goals.
• Ability to work well under pressure, prioritize tasks, and follow through on items to completion while maintaining a professional demeanor.
• Excellent oral and written communication skills, with the ability to effectively present information to internal and external stakeholders.
• Demonstrated ability to mentor, coach, and provide directions to team members.
• Ability to resolve conflicts and negotiate with stakeholders.
• Ability to adapt to changing priorities and deadlines in a fast-paced business environment.

Nice to have

• Strong understanding of Fin Crime, KYB, and Transaction Monitoring.
• Willingness to work in a flexible schedule.

Details

• Location: IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2.
• Employment type: Full time.