Operations Systems Associate

Overview

The Operations Systems Associate – Archiving Services is responsible for end-to-end execution, validation, and governance of archive activities across multiple product lines, based in Hyderabad, India.

What you'll do

• Manage and execute assigned archive activities across multiple product lines.
• Oversee archive downloads, execution, and completion within defined timelines.
• Perform advanced archive validations using tools and manual checks to ensure data accuracy and integrity.
• Conduct periodic validation checks and ensure adherence to archive standards and SLAs.
• Partner with QA teams to support audits and ensure compliance with quality benchmarks.
• Identify discrepancies and proactively resolve or escalate issues.
• Serve as a primary point of contact for archive-related queries from clients and third-party vendors.
• Collaborate with cross-functional teams and clients on client requirements.
• Support issue resolution and provide technical guidance during archive execution.
• Mentor and guide contract resources and junior associates on archiving processes.
• Provide clarifications and ensure adherence to standard operating procedures.
• Assist Associate Archive Engineers in monitoring workload and task completion.
• Maintain and update archive tracking tools (Smartsheet picklists, dashboards, and tickets).
• Track daily progress and ensure timely completion of assigned deliverables.
• Maintain reports and provide status updates to stakeholders and leadership.
• Work on assigned tickets and provide timely resolutions within SLA timelines.
• Support onboarding activities related to pre and post archiving and ensure readiness for execution.

What you'll need

• Bachelor's degree in IT, Computer Science, Business Administration, or related field.
• 4-6 years of experience in archiving, onboarding support, or operations.
• Strong expertise in archive execution and validation processes.
• Hands-on experience with Smartsheet, MS Office, and ticketing systems.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management.
• Ability to prioritize tasks and manage multiple deliverables.
• Strong attention to detail and quality orientation.

Details

• Location: Hyderabad, India.
• Ability to work in a fast-paced, deadline-driven environment.
• Flexibility to work extended hours or shifts when required.
• Adaptability to handle multiple product lines and changing priorities.