Logistics & Operations Associate

Overview

Driver Operations Associate role supporting live logistics and driver onboarding for an on-demand laundry delivery company operating across multiple international markets.

What you'll do

• Conduct video and phone onboarding sessions with prospective drivers.
• Guide drivers through documentation and compliance requirements.
• Coordinate background verification, training, and account activation.
• Monitor real-time delivery operations and driver performance.
• Support drivers throughout their shifts via phone, chat, and internal tools.
• Plan and optimise delivery routes for operational efficiency.
• Resolve live delivery issues including delays, route changes, and operational escalations.
• Handle driver queries relating to scheduling, payments, and operational support.
• Escalate and track complex issues through to resolution.
• Maintain adequate driver availability to support operational demand across multiple regions.
• Monitor operational KPIs and service levels.
• Identify process improvement opportunities and support operational projects.
• Maintain accurate documentation and internal knowledge resources.
• Collaborate with teams across the UK, US, Singapore, and other international markets.

What you'll need

• 1–5 years of experience in Operations, Logistics, Customer Support, or Supply Chain.
• Experience onboarding drivers, delivery partners, or field agents.
• Communicates confidently over phone, video, email, and chat.
• Can remain calm while managing multiple priorities in a fast-paced environment.
• Comfortable working rotational shifts, including night shifts.
• Good working knowledge of Google Sheets or Microsoft Excel.
• Enjoys solving problems and improving operational processes.

Nice to have

• Experience supporting international markets (US, UK, or Europe).
• Experience in logistics, last-mile delivery, e-commerce, or startup environments.
• Familiarity with route planning, CRM, or live operations tools.
• Strong analytical skills and a data-driven mindset.

Details

• Office-based role in Bengaluru.
• 5-day work week.
• Rotational shifts (including nights).
• 9-hour shift (8 working hours + 1-hour break).
• Shift allowance included in compensation.