Operations Team Leader, AVP

Overview

Operations Team Leader (AVP) overseeing day-to-day business processes for Deutsche Bank Investment Services.

What you'll do

• Supervise and monitor business process execution for Investment Services.
• Analyze business systems and support identification of client requirements and process documentation.
• Manage SLAs and ensure workforce/shift planning for office and work-from-home operations.
• Run production controls (processing/4-eye or quality checks) and ensure agreed accuracy levels.
• Drive root cause analysis and continuous improvement plans with the team.
• Handle stakeholder management and coordinate market/client-driven change absorption.
• Ensure compliance with internal/external audit parameters and maintain process documents.

What you'll need

• 4-5 years of people management and performance management experience.
• 10+ years of overall experience.
• Experience with international clients, preferably in banking captive or third-party organizations.
• Good command of German language with certification from a premier institute (preferred/added advantage).
• Command of MS Office, particularly MS Excel and PowerPoint.
• Skills in employee training/evaluation and handling performance issues.
• Basic qualification: a bachelor’s degree or equivalent; bachelor’s in Commerce preferred.

Details

• Location: Bangalore, Velankani Tech Park.
• Work mode mentioned: workforce management includes office and work from home.