Operator - SOC

Overview

The Physical Security SOC Operator monitors, assesses, documents and escalates physical security incidents across Warner Bros. Discovery facilities and operations.

What you'll do

• Monitor CCTV, access control, intrusion detection, panic alarms, life-safety systems and other physical security platforms.
• Identify, assess and respond to suspicious activities, security incidents, unauthorized access attempts and emergency situations.
• Conduct initial incident assessment and determine appropriate escalation paths.
• Coordinate with on-site security personnel and relevant stakeholders during security events.
• Maintain continuous situational awareness of facilities and critical operations.
• Support emergency response activities for medical incidents, fire alarms, facility disruptions, workplace violence concerns and other critical events.
• Initiate emergency notification and escalation procedures as required.
• Coordinate communication between security personnel, facilities teams and management during incidents.
• Monitor incidents through resolution and ensure proper documentation.
• Monitor and administer access control requests and alarm events.
• Verify access-related incidents and investigate unauthorized access attempts.
• Support visitor management processes and credential-related inquiries.
• Ensure proper operation of physical security systems and escalate technical issues when identified.
• Prepare daily activity reports, incident summaries and shift handover reports.
• Maintain detailed incident logs and case documentation.
• Record security events accurately within reporting and case management systems.
• Provide timely updates to stakeholders regarding ongoing incidents and operational concerns.
• Follow established corporate security procedures and SOC operating protocols.
• Ensure compliance with security policies, site procedures and regulatory requirements.
• Participate in emergency exercises, security drills and business continuity activities.
• Support security audits, investigations and compliance reviews as required.

What you'll need

• Hands-on experience with security platforms: ServiceNow, Everbridge, Ontic, Genetec, ACRE Feenics, CCURE and Lenel.
• Hands-on experience with security equipment: CCTV, access control, alarms and FACP panels.
• Understanding of physical security principles and corporate security operations.
• Experience monitoring CCTV, access control, alarm monitoring and security management platforms.
• Knowledge of incident management and emergency response procedures.
• Familiarity with visitor management and access control processes.
• Understanding of workplace security, life-safety and crisis management concepts.
• Ability to assess incidents and prioritize response actions.
• Strong observation, problem-solving and decision-making abilities.
• Ability to identify anomalies and escalate concerns appropriately.
• Strong verbal and written communication skills.
• Ability to document incidents accurately and professionally.
• Comfortable communicating with security personnel, employees, vendors and management teams.

Nice to have

• Bachelor's Degree.
• Minimum 5 years of experience in a Physical Security SOC, GSOC (Global Security Operations Center), Command Center, Corporate Security Operations or related environment.
• Experience working within a 24x7 operational environment.
• Exposure to multinational corporate security programs.
• Experience supporting large-scale facilities, corporate campuses or media/entertainment environments.
• One or more of the following certifications would be advantageous: ASIS Physical Security Professional (PSP), ASIS Associate Protection Professional (APP), Certified Protection Professional (CPP) (desirable), Emergency Response or Incident Management Certifications, Security Systems or Access Control Platform Certifications.
• Advanced MS Excel/Power BI.
• Power Apps and Power Automate (desirable).

Details

• Location: Hyderabad, Office Level 3 & 4, Block A - East Wing.
• Willingness to work rotational shifts and support a 24x7 Security Operations Center environment.
• Ability to respond to high-priority security incidents within defined service levels.
• Flexibility to support emergency response activities and critical security events as required.