Building Operations, Facilities Services

Overview

Guest relations executive responsible for the first impression of the organization, meeting and assisting clients, guests and visitors daily, and managing the front office in line with company policies and SLA targets.

What you'll do

• Greet visitors and clients with friendly, courteous front office service reflecting the client's corporate image.
• Notify site personnel immediately of guest arrival and follow up where guests are not picked up, coordinating with the host or sponsor.
• Issue visitor badges, temporary cards, service badges and new joiner ID and access cards, and follow up on their return with stakeholders.
• Ensure safety briefings for clients, visitors and interview candidates and provide emergency and safety brochures.
• Ensure Accenture-specific processes and manuals are followed.
• Confirm visitor admission is properly authorized.
• Maintain the visitor log book and book taxis if required.
• Assist visitors with special needs and disabilities.
• Ensure basic cleanliness of the lobby, lifts and public areas.
• Scan laptop details and check Government ID documents.
• Handle client, visitor and sponsor complaints and feedback, escalating per the escalation matrix.
• Coordinate with the night shift front office executive to receive details of large parties and have badges ready on arrival.
• Follow client safety and security protocols.
• Carry out daily reconciliation and shredding of daily badges.
• Participate in emergency evacuation procedures, including crisis management and business continuity.

What you'll need

• Proven working experience as a guest relations executive.
• Hands-on experience with visitor management software and MS Office.
• Excellent communication skills.
• Confidence presenting to clients.
• Strong customer service drive.
• Outstanding problem solving skills.
• Quick learner with the ability to motivate self.
• Strong team player in a customer service team environment.

Details

• On-site, Pune, Maharashtra.
• Scheduled weekly hours: 48.
• Able to work flexible hours.