Oracle Application Configuration Specialist

Overview

Provide functional and technical production support for Oracle Cloud Finance and Procurement modules, helping the user community deliver day-to-day work effectively and efficiently.

What you'll do

• Manage incidents, problems, and changes based on ITIL common practice.
• Facilitate Oracle upgrades.
• Test issues in lower environments.
• Work directly with the F&P key user community.
• Ensure efficiency in daily standups and retrospectives.
• Prioritize workload and deliver based on prioritization.
• Configure and develop solutions according to business requirements.
• Analyze and resolve production issues according to SLA.
• Maintain configuration workbooks and relevant documentation.
• Support and guide junior resources in resolving tickets and identifying root-cause analysis and proposed solutions.
• Monitor and report on regular production activities.
• Collaborate and communicate with the F&P Tech Lead, F&P Service Manager, Functional Solutions Manager, business users, and key users.
• Implement solutions as a member of the OOO Domain team to address business priorities, with a focus on improved EU experience, functionality, and efficiency.
• Work with Arcadis third-party vendors to assess and validate proposed solutions and/or create proposed solutions for incidents and problems.
• Participate in the Oracle Quarterly Update process with the Test Manager and KBUs to prepare and execute effective test scripts.
• Join Oracle support sessions to understand Oracle product development and improve business efficiency.
• Partner with other OEA Lanes, Teams, and OOO Domains to exceed business expectations.
• Develop Oracle SOPs and KBAs with the O&Q team.
• Review and test solutions related to third-party vendor applications.
• Deploy solutions in production.

What you'll need

• Bachelor’s degree or equivalent work experience and practical knowledge.
• 5+ years of proven experience as an Oracle Cloud Finance and Procurement professional.
• Experience in Oracle Finance and Procurement modules support.
• Experience supporting a production environment related to Oracle Cloud Finance and Procurement.
• Extensive business and application knowledge in Oracle Cloud Finance and Procurement modules, such as Accounts Receivable, Accounts Payable, Expenses, Tax, Cash Management, General Ledger, Fixed Assets, and Procurement.
• Proven experience in business-as-usual support.
• Ability to work in a fast-paced production environment.
• Ability to work independently and as part of a team with minimum supervision.
• Ability to guide junior resources from the team.
• Strong knowledge of end-to-end business processes and the ability to find solutions to meet business requirements.
• Technical aptitude and attention to detail.
• Ability to review and challenge proposed solution designs.
• Excellent communication skills.
• Ability to work and deliver based on SLA agreements.
• Ability to proactively identify potential issues.
• Good engagement with end users to solve issues effectively.
• Ability to help with the documentation process for overall application support.
• Ability to provide responses to functional and technical queries.
• Exposure to, or willingness to work in, shifts and/or weekend shifts/on-call support.
• Ability to build a professional relationship with key stakeholders and end users.
• Commitment to delivering what is best for the end-user community.

Nice to have

• 5+ years of hands-on Oracle Finance Configuration/Development.
• Experience in managing incidents and problems.
• Oracle Cloud Certification.
• Experience designing and delivering changes and solutions in an Oracle landscape for a global organization.
• Experience with the Helix ticketing tool.

Details

• Location: Makati, Metro Manila, Philippines, or Hyderabad, Telangana, India.
• Work may involve shifts, weekend shifts, and/or on-call support.