Overview
Provide ongoing support, optimization and guidance to Oracle EPM clients within the Managed Services team, understanding each client's EPM business processes and addressing issues, recommending improvements and educating clients on Oracle releases.
What you'll do
- Collaborate closely with clients to understand their business processes, reporting needs, and strategic goals.
- Act as a trusted advisor, providing expert guidance on Oracle EPM capabilities.
- Configure and customize Oracle EPM applications to meet client-specific requirements.
- Implement changes in response to evolving business needs, ensuring optimal system performance.
- Contribute to the day-to-day operations of Oracle EPM within a managed services framework.
- Adhere to service level agreements (SLAs) and participate in continuous service improvement initiatives.
- Provide timely support for Oracle EPM-related issues, collaborating with team members to resolve problems efficiently.
- Follow best practices for incident and problem management.
- Identify opportunities for system optimization and efficiency gains within Oracle EPM.
- Contribute to continuous improvement initiatives to enhance the overall quality of managed services.
- Conduct training sessions for end-users and client teams on Oracle EPM functionalities.
- Maintain detailed documentation for system configurations, customizations, and client-specific processes.
- Collaborate with cross-functional teams, including technical support, development, and project management teams.
- Communicate effectively with clients and internal stakeholders, providing updates on project progress, issues, and resolutions.
What you'll need
- Bachelor's degree in Finance, Business, Information Technology, or a related field.
- Five years plus of proven experience with Oracle EPM, including implementation and support.
- Required: Oracle Planning and Budgeting Cloud Service (PBCS).
- Required: Oracle Narrative Reporting Cloud Service (NRCS).
- Strong understanding of financial planning, budgeting, and consolidation processes.
- Excellent communication and interpersonal skills.
- Problem-solving mindset and ability to work collaboratively in a team environment.
- Familiarity with managed services operations and adherence to SLAs.
Nice to have
- Preferred: Oracle Financial Consolidation and Close Cloud Service (FCCS).
- Preferred: Oracle Profitability and Cost Management Cloud Service (PCMCS).
- Low priority: Oracle Account Reconciliation Cloud Service (ARCS).
- Low priority: Oracle Enterprise Data Management Cloud Service (EDMCS).
- Prior experience working with US local governments, higher education, and K-12s.
- Experience with Oracle Cloud ERP and HCM.
Details
Read the full description and apply on the company’s own careers page.