Order to Cash Operations Associate

Overview

Order to Cash Operations Associate within Accenture's Finance Operations vertical, handling cash application, reconciliation and the invoice-to-cash cycle.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes
• Receive and deposit customer payments, apply cash remittances and credits/adjustments
• Process unapplied cash and reconcile suspense account activity in cash application, from payment receipt to finalization
• Solve queries related to cash applications and coordinate with customers
• Maintain bad debt reserves and allowances
• Prepare Accounts Receivable reporting and post and reconcile Accounts Receivable activity to the general ledger

What you'll need

• BCom, Master of Business Administration or B.B.M
• 1 to 3 years of experience
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application and reconciliation
• Ability to maintain and update customer master data including billing addresses, payment terms and contact details
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data
• Familiarity with dispute and deduction logging, including capturing reason codes, supporting documentation and routing to relevant teams
• Exposure to collections workflows including dunning letters, customer statements and payment reminder sequences
• Awareness of bad debt identification and the escalation process for write-off recommendations
• Microsoft Office Suite, Sales Order Processing, Billing Processing, Invoice Processing, Accounts Receivable Ledger Maintenance, Cash Application Processing, Collections Processing, Credit Management and Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Accounts Receivable (AR), Order to Cash (OTC), Microsoft Excel
• Written and verbal communication, agility for quick learning, ability to perform under pressure

Details

• Location: Gurugram
• Role may require working in rotational shifts
• Solves routine problems largely through precedent and referral to general guidelines; receives detailed to moderate instruction on daily tasks; works as an individual contributor within a team with a focused scope