Associate - O2C

Overview

Collections Representative role in Lowe's India's Order-to-Cash (O2C) Credit & Collections team, managing a portfolio of customer accounts to drive timely resolution of outstanding receivables.

What you'll do

• Manage a specific portfolio of accounts
• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected
• Contact customers with overdue accounts
• Initiate the dispute process on disputed invoices, or misapplications
• Negotiate payment agreements within their designated level of authority
• Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer's purchases, payments, history, ability to pay and our business strategy
• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership
• Release orders
• Soft collections

What you'll need

• 2-3 years in O2C with Collections experience (must)
• Bachelors Degree / Post Graduate Degree
• Strong understanding of Order-to-Cash (O2C) processes, with a solid knowledge of the overall receivable's lifecycle
• Hands-on experience in Collections and Accounts Receivable (AR) management, including customer follow-ups, past-due management, and account resolution

Nice to have

• Strong understanding of the end-to-end Order-to-Cash (OTC) process, including Account Setup, Credit Management, Collections, and Cash Application
• Experience with Cforia, Billtrust, High Radius, Lien Tracking via NCS would be an added advantage
• Familiarity with these platforms and their application within the Order-to-Cash lifecycle

Details

• Based at the on-site office in Bengaluru
• Must be comfortable working U.S.-aligned night shifts: 6:30 PM – 3:30 AM IST during Daylight Saving Time (DST); 7:30 PM – 4:30 AM IST when DST is not in effect