AR Analyst

Overview

The AR Analyst manages and resolves customer claims and deductions within the Accounts Receivable function, investigating invoice-level details, raising queries in customer portals, and gathering supporting documentation for payback claims.

What you'll do

• Analyze and validate claims and deductions raised by customers, ensuring accuracy and compliance with company policies.
• Investigate invoice-level details using SAP ERP and related systems to identify discrepancies or root causes.
• Gather and organize proofs (e.g., BOL/POD, signed paperwork, email threads) to support claims and payback requests.
• Raise and track queries in customer and internal portals, ensuring timely follow-up and resolution.
• Maintain complete and accurate documentation for all claims, including supporting evidence and correspondence.
• Prepare regular reports on claims status, aging, and resolution timelines for management review.
• Monitor KPIs such as claims aging, dispute cycle time, and recovery rates, providing actionable insights for process improvement.
• Coordinate with Sales, Finance, Distribution Center Operations, and other teams to resolve claims and escalate issues as needed.
• Communicate clearly and professionally with customers to clarify claim details and request additional information when required.

What you'll need

• 5+ years' experience in Accounts Receivable, claims, or collections, preferably in a corporate or apparel industry setting.
• Proficiency in SAP ERP.
• Advanced Excel skills (VLOOKUP, Pivot Tables, IF statements).
• Strong analytical, problem-solving, and communication skills.
• Attention to detail and commitment to process accuracy.
• Experience working within a multinational organization, especially managing cross-border data compliance.
• Bachelor's degree in accounting, Finance, Business, or related field (or equivalent work experience).

Details

• Location: IND, GBS Office Bengaluru, Bengaluru, India.
• Work mode: 3 days a week work from office.
• Close coordination with regional teams across the globe.
• Employment type: Full time.
• Current LS&Co employees apply via their Workday account.