Order to Cash Operations Associate

Overview

Order to Cash Operations Associate in Accenture's Finance Operations vertical, handling cash application, receivables and reconciliation across the invoice-to-cash cycle.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Receive and deposit customer payments, and apply cash remittances and credits/adjustments.
• Process unapplied cash and reconcile suspense accounts in cash application, from payment receipt to finalization.
• Solve queries related to cash applications and coordinate with customers.
• Maintain bad debt reserves and allowances.
• Prepare Accounts Receivable reporting and post and reconcile Accounts Receivable activity to the general ledger.
• Maintain and update customer master data, including billing addresses, payment terms and contact details.
• Log disputes and deductions, capturing reason codes and supporting documentation and routing them to relevant teams.
• Work collections workflows, including dunning letters, customer statements and payment reminder sequences.
• Identify bad debt and follow the escalation process for write-off recommendations.

What you'll need

• BCom, Master of Business Administration or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application and reconciliation.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging.
• Exposure to collections workflows.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Skills: Microsoft Office Suite, Microsoft Excel, Sales Order Processing, Billing Processing, Invoice Processing, Invoice Processing Operations, Accounts Receivable Ledger Maintenance, Cash Application, Cash Application Processing, Collections Processing, Credit Management and Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Performance Measurement Analysis and Improvement, People Management, Workforce Management (WFM), Presentation Delivery, Accounts Receivable (AR), Order to Cash (OTC).
• Written and verbal communication, agility for quick learning, ability to perform under pressure.

Details

• Location: Gurugram.
• May require working in rotational shifts.
• Works as an individual contributor within a team, with a predetermined, focused scope of work, under detailed to moderate instruction.