Order to Cash Operations Associate

Overview

Order to Cash Operations Associate in Accenture's Finance Operations vertical, supporting the invoice-to-cash cycle, cash application, and accounts receivable reconciliation.

What you'll do

• Collect operational data and reports, conduct analysis, and reconcile transactions to help determine financial outcomes.
• Optimize working capital and provide real-time visibility and end-to-end management of revenue and cash flow.
• Streamline billing processes across the flow from customer inquiry and sales order through delivery and invoicing.
• Solve queries related to cash applications and coordinate with customers.
• Apply unapplied cash, reconcile suspense accounts in cash application, and process items from payment receipt to finalization.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Maintain bad debt reserves and allowances and prepare Accounts Receivable reporting.
• Post and reconcile Accounts Receivable activity to the general ledger.

What you'll need

• BCom, Master of Business Administration, or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application, and reconciliation.
• Ability to maintain and update customer master data including billing addresses, payment terms, and contact details.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging, including capturing reason codes, supporting documentation, and routing to relevant teams.
• Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Microsoft Office Suite and Microsoft Excel.
• Skills in Sales Order Processing, Billing Processing, Invoice Processing, Invoice Processing Operations, Accounts Receivable Ledger Maintenance, Cash Application, Cash Application Processing, Collections Processing, Credit Management and Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Performance Measurement Analysis and Improvement, People Management, Workforce Management (WFM), Presentation Delivery, Accounts Receivable (AR), and Order to Cash (OTC).
• Written and verbal communication, agility for quick learning, and ability to perform under pressure.

Details

• Location: Gurugram.
• May require working in rotational shifts.
• Works as an individual contributor within a team, with detailed to moderate instruction on daily tasks and referral to general guidelines for routine problems.