Order to Cash Operations Associate

Overview

Work in Finance Operations on Order to Cash collections processing, including cash application, reconciliation, collections activity and dispute management.

What you'll do

• Determine financial outcomes by collecting operational data reports, conducting analysis and reconciling transactions.
• Optimize working capital by providing real-time visibility and end-to-end management of revenue and cash flow.
• Streamline billing processes across the process from customer inquiry and sales order through delivery and invoicing.
• Solve queries related to cash applications and coordinate with customers.
• Apply unapplied cash and reconcile suspense accounts in cash application, processing activities from payment receipt to finalization.
• Manage OTC collection disputes, including debt collection, reporting on aged debt, the dunning process and bad debt provisioning.
• Perform cash reconciliations and follow up for missing remittances.
• Prepare refund packages accurately and supply them to clients.
• Record all collections activities consistently according to the client process tool.
• Deliver process requirements to achieve key performance targets.
• Ensure compliance with internal controls, standards and regulations, including restricted-country requirements.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team and a predetermined, focused scope of work.

What you'll need

• BCom qualification.
• 1 to 3 years of experience.
• Primary skill: Collections Processing - P3.
• Secondary skill: Accounts Receivable Collection - P3.
• A good understanding of cash applications, including applying unapplied cash and reconciling suspense accounts in cash application.

Details

• Location: Bengaluru.
• The role may require working in rotational shifts.
• Interactions are expected within your own team and with your direct supervisor.
• Detailed to moderate-level instruction will be provided on daily work tasks, with detailed instruction on new assignments.
• Decisions made in the role impact the individual's own work.