Order to Cash Operations Senior Analyst

Overview

Lead an Order to Cash (OTC) operations team covering Cash Application, Billing and Deduction Management, while working as a hands-on individual contributor.

What you'll do

• Lead day-to-day OTC operations covering Cash Application, Billing and Deduction Management.
• Manage team workload, allocation, priorities and daily operational deliverables.
• Work as a hands-on individual contributor and support processing when required.
• Perform and review complex transactions and reconciliations in SAP.
• Resolve complex unapplied cash, billing and deduction-related exceptions.
• Review operational deliverables and ensure accuracy and process compliance.
• Manage team queries and provide functional guidance to team members.
• Handle critical operational issues and escalations independently.
• Coordinate with stakeholders for timely resolution of open issues.
• Monitor productivity, quality, backlog and agreed service levels.
• Identify process gaps and drive corrective and improvement actions.
• Support transition, knowledge transfer and process stabilization activities.
• Coach and develop team members while ensuring appropriate process coverage.

What you'll need

• BCom.
• 5 to 8 years of experience.
• SAP experience (mandatory).
• Strong Cash Application and Billing experience.
• Strong Deduction Management experience.
• Good understanding of end to end OTC processes.
• Experience in leading and supporting an operations team.
• Ability to independently handle complex reconciliations and exceptions.
• Strong stakeholder and escalation management skills.
• Good analytical and problem-solving skills.

Nice to have

• Team management experience.
• Transition experience.
• Experience in transition and process improvement.

Details

• Location: Mumbai.
• Job ID: AIOC-S01674411.
• Skill: Order to Cash - Billing Processing (Primary skill - Billing Processing - P3).
• Also required: Cash Application Process - P3; Account Reconciliations - P3; Team Management.