Order to Cash Operations Specialist

Overview

Oversee collections operations for Order to Cash, drive cash collection performance, and lead and develop a team of Collection Analysts and SMEs.

What you'll do

• Manage daily collections activities and ensure achievement of collection targets.
• Monitor accounts receivable aging and prioritize high-risk accounts.
• Drive reduction of overdue balances and improve Days Sales Outstanding (DSO).
• Review collection activities, escalations, and dispute resolution to ensure timely closure.
• Lead, coach, and develop a team of Collection Analysts and SMEs.
• Conduct performance reviews, provide feedback, and support career development.
• Manage workforce planning, resource allocation, and productivity monitoring.
• Facilitate knowledge-sharing sessions and process training.
• Analyze and solve moderately complex problems, creating new solutions and adapting existing methods and procedures.

What you'll need

• Bachelor's degree in Finance, Accounting, Commerce, Business Administration, or related field (BCom/Bachelor's degree with Finance specialization).
• 7 to 10 years of experience in Accounts Receivable, Collections, or Order-to-Cash operations.
• Strong understanding of collections, dispute management, cash application, and credit management.
• Experience with ERP platforms such as SAP, Oracle, Dynamics, or similar systems.

Nice to have

• Skills in people leadership, stakeholder management, financial and operational analysis, process improvement and automation, customer relationship management, decision making and problem solving, and communication and influencing.

Details

• Location: Chennai.
• May require working in rotational shifts.
• Primary skill: Collections Processing.